Refund policy
JSEVENKICKS RETURN, REFUND & EXCHANGE POLICY
We want you to feel confident when shopping with Jsevenkicks. Please review our return, exchange, cancellation, and shipping policies carefully before completing your purchase.
By placing an order with Jsevenkicks, you agree to the policies outlined below.
1. RETURNS
Returns may be requested within 14 days of delivery and are eligible for STORE CREDIT ONLY. We do not issue refunds to the original form of payment for standard returns.
All merchandise must be returned in its original, unused, unworn, and resalable condition.
Shoes must:
- Be completely unworn and free from dirt, creasing, odors, stains, or other signs of use.
- Include the original shoe box, tags, accessories, extra laces, and anything else originally included.
- Have the original shoe box in its original condition.
Apparel must:
- Be unworn and unwashed.
- Be free from stains, odors, deodorant, makeup, pet hair, or other signs of wear.
- Have all original tags attached.
Jsevenkicks reserves the right to deny any return that does not meet these requirements.
2. RETURN AUTHORIZATION
All returns must be approved by Jsevenkicks BEFORE being shipped back.
To request a return, email Jsevenkicks@yahoo.com with your name, order number, item(s) being returned, and reason for the return.
Merchandise sent back without prior approval may be refused or returned to the sender.
Once your return is approved, return instructions will be provided.
Customers are responsible for return shipping costs unless the return is due to an error made by Jsevenkicks or an approved damaged/defective item.
We strongly recommend using a trackable shipping service. Jsevenkicks is not responsible for return packages lost or damaged in transit.
Original shipping charges are non-refundable.
3. IMPORTANT — SHOE BOXES
DO NOT use the original shoe box as your shipping box.
Shoes must be placed inside a separate shipping box when being returned.
Returns may be denied if a shipping label, tape, writing, or other damage is placed directly on the original shoe box.
4. STORE CREDIT
Once your return is received, it will be inspected to ensure it meets our return requirements.
Approved returns will receive store credit for the eligible merchandise amount. Original shipping charges will not be included.
Please allow up to 14 business days after we receive your return for inspection and processing.
5. EXCHANGES
Exchanges may be accepted on eligible, non-final-sale merchandise within 14 days of delivery, subject to availability.
Because many of our shoes and apparel are available in limited sizes and quantities, we cannot guarantee another size or item will be available.
If the requested replacement is unavailable, eligible merchandise may be returned for store credit.
Customers are responsible for shipping costs associated with exchanges unless the exchange is necessary because of an error made by Jsevenkicks.
6. FINAL SALE ITEMS
The following are FINAL SALE and cannot be returned or exchanged:
- Sale or clearance merchandise
- Items specifically marked FINAL SALE
- Certain promotional or discounted merchandise when stated at the time of purchase
- Worn, washed, used, or altered merchandise
7. ORDER CANCELLATIONS
Customers may request to cancel an online order within 12 hours of purchase, provided the order has not already been processed, packed, or shipped.
To request a cancellation, email Jsevenkicks@yahoo.com.
Submitting a cancellation request does not guarantee cancellation.
Once an order has been processed or shipped, it cannot be canceled and must follow our regular return policy if eligible.
8. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order immediately upon delivery.
If you receive the wrong item, wrong size due to our error, or an item with significant damage or a defect, email Jsevenkicks@yahoo.com within 48 hours of delivery.
Please include your order number and clear photos of the item, damage or defect, packaging, shoe box if applicable, and shipping label when relevant.
Normal manufacturer variations, minor cosmetic imperfections, loose threads, small glue marks, slight color variations, or minor packaging imperfections may not qualify as defects.
Each claim will be reviewed individually.
9. SHIPPING DAMAGE
Jsevenkicks carefully packages merchandise before shipment.
Damage to the outer shipping box alone does not automatically qualify the merchandise as damaged or defective.
If the merchandise itself arrives damaged, please email Jsevenkicks@yahoo.com within 48 hours of delivery with photos so we can review the issue.
10. REFUSED / RETURNED-TO-SENDER PACKAGES
If a package is refused, undeliverable, or returned to Jsevenkicks because an incorrect or incomplete shipping address was provided, the customer may be responsible for additional shipping costs.
Original shipping charges are non-refundable.
If the customer chooses not to have an eligible order reshipped, the merchandise will be handled according to our regular return policy.
11. LOCAL PICKUP ORDERS
Customers will be notified when their order is ready for pickup.
Local pickup orders must be picked up within 7 days unless other arrangements have been made directly with Jsevenkicks.
Orders that remain unclaimed may be canceled and the merchandise returned to inventory.
12. DISCOUNTS & PROMOTIONS
Discount codes and promotional offers have no cash value.
If an eligible item purchased with a discount is returned, store credit will be issued based on the actual amount paid for the merchandise, not the original retail price.
Discounts used on returned merchandise will not automatically be reissued.
13. AUTHENTICITY & RETURN VERIFICATION
Jsevenkicks stands behind the authenticity of the merchandise we sell.
Returned footwear and merchandise are subject to inspection before store credit or an exchange is approved.
Items that have been worn, altered, swapped, tampered with, or returned in a condition different from the merchandise originally sold will be denied.
Jsevenkicks reserves the right to take reasonable steps to verify that returned merchandise is the same merchandise originally purchased.
14. POLICY ABUSE
Jsevenkicks reserves the right to refuse a return or exchange in cases of suspected fraud, return abuse, merchandise swapping, excessive returns, or violations of this policy.
QUESTIONS OR RETURN REQUESTS
For questions, returns, exchanges, cancellations, or order issues, please email: