Shipping policy
JSEVENKICKS SHIPPING POLICY
Last Updated: September 7, 2026
Thank you for shopping with Jsevenkicks. We want to make sure your order gets to you as safely and efficiently as possible. Please review our Shipping Policy before completing your purchase.
By placing an order with Jsevenkicks, you agree to the terms outlined below.
1. ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Business days do not include weekends or holidays.
Processing times may be longer during holidays, sales, promotional events, or periods of high order volume.
Processing time is separate from shipping/transit time.
2. SHIPPING RATES
Shipping costs are calculated and displayed at checkout based on the merchandise ordered, package size, destination, and available shipping method.
Shipping charges are non-refundable, except when required by law or when an order is canceled by Jsevenkicks before shipment.
3. SHIPPING & DELIVERY TIMES
Estimated delivery times provided at checkout or by the shipping carrier are estimates and are not guaranteed delivery dates.
Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside of Jsevenkicks’ control, including weather, carrier delays, holidays, service interruptions, and high shipping volumes.
4. TRACKING INFORMATION
Once your order has shipped, tracking information will be provided using the contact information associated with your order.
Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.
Customers are responsible for monitoring their tracking information and delivery status.
5. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
- Name
- Street address
- Apartment or unit number, if applicable
- City, state, and ZIP code
Jsevenkicks is not responsible for orders delayed, lost, or returned because the customer provided an incorrect or incomplete shipping address.
If you notice an error in your shipping information, email Jsevenkicks@yahoo.com immediately.
We cannot guarantee that an address can be changed once an order has been processed or shipped.
6. RETURNED-TO-SENDER PACKAGES
If a package is returned to Jsevenkicks because of an incorrect or incomplete address, refusal of delivery, unsuccessful delivery attempts, or another customer-related delivery issue, the customer may be responsible for the cost of shipping the order again.
Original shipping charges are non-refundable.
We will contact you regarding available options once the package has been returned to us.
7. LOST PACKAGES
If your tracking information has not updated for an extended period or you believe your package has been lost in transit, please contact the shipping carrier and email Jsevenkicks@yahoo.com.
We will reasonably assist with eligible carrier claims when possible.
A lost-package claim may require an investigation by the shipping carrier before a resolution can be provided.
Please understand that carrier investigations and claim decisions are outside of Jsevenkicks’ direct control.
8. PACKAGES MARKED “DELIVERED”
If tracking shows that your package was delivered but you cannot locate it, we recommend checking around your property, with household members or neighbors, and contacting the shipping carrier.
You may also email Jsevenkicks@yahoo.com so we can review the available tracking information.
Jsevenkicks will reasonably assist with eligible shipping claims; however, we cannot guarantee a refund or replacement for packages that the shipping carrier confirms were successfully delivered to the address provided at checkout.
9. STOLEN PACKAGES
Jsevenkicks is not responsible for packages stolen after confirmed delivery to the shipping address provided by the customer.
We encourage customers to monitor tracking information and make arrangements to receive or secure packages when possible.
If you believe your package was stolen after delivery, you should contact the shipping carrier and, when appropriate, your local authorities.
10. DAMAGED PACKAGES
Please inspect your merchandise as soon as your order arrives.
Damage to the outer shipping box alone does not necessarily mean the merchandise is considered damaged.
If the merchandise itself arrives damaged, email Jsevenkicks@yahoo.com within 48 hours of delivery.
Please include:
- Your name
- Order number
- Photos of the merchandise
- Photos of the shipping box and packaging
- Photos of the shoe box, if applicable
- Any visible damage
- Shipping label when relevant
Please keep all original packaging while your claim is being reviewed.
11. SHOE BOXES
We take reasonable measures to protect shoe boxes during shipping.
However, minor dents, creases, or cosmetic imperfections to a shoe box caused during transit may occur.
Minor cosmetic damage to the shoe box that does not affect the merchandise itself may not qualify the order as damaged merchandise.
Significant damage will be reviewed on a case-by-case basis.
12. MULTIPLE ITEMS
Orders containing multiple items may occasionally be shipped in separate packages.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
13. SHIPPING DELAYS
Jsevenkicks is not responsible for shipping delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier interruptions, transportation delays, holidays, or other unforeseen events.
We will make reasonable efforts to assist customers when shipping issues arise.
14. ORDER CHANGES & CANCELLATIONS
Once an order has been processed, packed, or shipped, we may be unable to make changes to the order or shipping address.
Order cancellation requests are governed by our Return, Refund & Exchange Policy.
Please email Jsevenkicks@yahoo.com as soon as possible if you need assistance with an order.
15. LOCAL PICKUP
When local pickup is available and selected at checkout, customers will be notified when their order is ready.
Please do not arrive for pickup until you have received confirmation that your order is ready.
Local pickup orders must be picked up within 7 days unless other arrangements have been made with Jsevenkicks.
16. FRAUD PREVENTION
For the protection of our customers and business, some orders may be subject to additional verification before shipment.
Jsevenkicks reserves the right to delay, hold, or cancel an order if we reasonably suspect fraudulent or unauthorized activity.
If an order is canceled by Jsevenkicks for this reason, any applicable payment collected will be handled accordingly.
17. POLICY CHANGES
Jsevenkicks reserves the right to update or modify this Shipping Policy at any time.
The policy in effect at the time an order is placed will generally apply to that order, subject to applicable law.
QUESTIONS OR SHIPPING CONCERNS
For questions regarding your order, shipping, tracking, or delivery, please email:
Jsevenkicks@yahoo.com